Frequently Asked Questions

Advanced FAQs about the product

FAQ

I dont see the latest schedule in the dropdown list while configuring team rotations. Why? What should I do to fix it?

We periodically poll PagerDuty to get the latest list of schedules and on calls schedules. If you have recetly created a new schedule and come to PagerSync, its possible we dont have the most up to date information.

You can use the option to refresh pagerduty data from within the app and try again.

Do you only support PagerDuty and Slack?

For now yes, we only support these 2 two. But if you want access to additional tools like MS Teams and Atlassian Ops Genie or any other team, reach out to us at [e-mail]

How do i get additional support?

You can reach out to us over email at [e-mail] and we'll reply with 1 business day.

You can create a support ticket at https://korops.atlassian.net/servicedesk/customer/portals